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Tuesday, December 3, 2013

I win

For the most interesting call to Dexcom yesterday, that is.

The reason for the call was the out of range icon on her reciever for over an hour, even though the receiver was right next to her.

As I was following the CSR's instructions, I could hear a howling from the family room.  I looked over, and although I could hear Lucas, I couldn't see him.

"Mom!  Mom!  Lucas is stuck under the sofa!"

Elise was telling the truth, so the poor CSR had to listen in on the chaos as I told her to, "hold on, my baby is stuck under the sofa".  He was very, very stuck; so I had to lift up the sofa while Elise dragged him out.

Here is my reenactment:

***no actual babies were harmed in the taking of this picture
I wonder if they'll use the recording for training purposes... how not to bust out laughing at a customer.

9 comments:

  1. Oh my goodness!!! Was he fine? A little freaked? Was the customer service person a little freaked too? LOL I bet that is no where near the weirdest call they've had though. People are crazy!

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    1. He was fine... He is forever getting himself stuck under things; sofas, beds, dressers. By far my most adventurous child!

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  2. Glad baby is ok. When you get that out of range symbol, and the receiver is right next to you, it normally means a problem with your transmitter battery. If they didn't already send you a new battery, they should. Keep an eye on it and call back if it happens again.

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    1. The funny thing is, we JUST changed the transmitter two days ago. It finally did come back, but it was hours before we got a directional arrow. Thankfully all seems okay today and the accuracy has been spot on

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  3. HA...OMG...I am so happy to hear that little Lucas is okay after his adventure under the sofa! It always seems like my little guy gets into trouble when I am on the phone and I too often wonder what the person on the other end of the phone thinks of the antics that take place. xoxo

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    Replies
    1. I know, Kelly... The woman sounded like she was trying so hard not to laugh.

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  4. yeah for babies keeping us on our toes...actually that would have freaked me out and I bet the call center lady has heard some weird stuff, I know my boys get extra special when I am on the phone with medical companies. As for the receiver we have had to have two replaced for that exact reason. One actually kept getting hot while charging, it seemed to fry itself. So, keep an eye on it if it happens often get a new one :)

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  5. I believe this falls under the category of "Babies (and toddlers) will squeeze their little heads into wherever they will fit". Glad everything turned out okay in the end.

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  6. I wouldn't be chuckling if I hadn't thought all was well with little man. I had to do a double take though with the photo because I didn't realize at first it was a reenactment. I immediately thought of the picture of a camel with its mouth around a child's head and the caption that read something like "oh good Im glad you got the picture". I mean of course I knew you wouldn't have stopped to take a picture before helping little man but for a micro second the picture didn't register as a doll.
    The customer service rep had a good story to tell at the water cooler later in the day.
    Thanks for sharing Jo. Wait till he starts climbing too.

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