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Monday, July 15, 2013

TSA Cares part 2

This post is a continuation of this one...

I figured the real test of the TSA Cares program would be our trip home. That way I would get to compare the two airports. I was not disappointed.

While I was not met at the curbside by a manager like I was at DFW, I did receive a call right as our bus pulled up the the terminal at MCO (Orlando). I was told to call back when I got closer to the security checkpoint, and when I did, I was met about 2 minutes later.

We again bypassed the line. I pulled out the items that I did not want to go through the x-ray, and Elise walked through a separate door. I was asked a lot of questions as to why I didn't want the items to go through (his reasoning was that pacemakers go through just fine), but I gave him my answers and he seemed satisfied. He wasn't challenging me, just curious.

This time around, Elise's hands were swabbed, but unlike DFW, our carry-on items were not. Something set off an alarm, so I got the pat-down. It was no big deal and we were done in less than 15 minutes.

So kudos to the TSA Cares program... Hopefully we'll be seeing less and less stories about bad experiences with airport security. Make sure anyone you know with type 1 and on a pump/CGM knows about it!

The TSA Cares # is 1-855-787-2227.

Hopefully I'll have some time to share my thoughts on FFL soon!  You know, before I completely forget everything that happened.

5 comments:

  1. Can't wait to hear about your trip. Hoping to go next year.

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  2. So glad to hear that your return flight experience was as good as the departure! Look forward to hearing about FFL...we may get there one day. xoxo

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  3. good to hear that TSA is getting it right some of the time!! :)

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  4. Glad you had such a great experience. There's hope for the rest of us! Thanks so much for this info. Looking forward to hearing your take on FFL. I'm dreaming of next year.

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  5. This was the first trip I opted-out. It wasn't as bad as I expected but I am thinking of calling TSA Cares for the next trip. Maybe the more people who call and overwhelm their system, the more likely they are to fix the "regular" system.

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